If you have a complaint about the service you’ve received, please contact us through intercom and we will try our best to resolve it for you. If that does not work, you can:

• email us at complaints@updraft.com; or
• Call us at 01133207310; or
• write to us at “Fairscore Ltd”, 5 Merchant Square, London, UK W2 1AY;

If we’re unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:

• Writing to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or Calling them on 0800 023 4567
• Emailing them at complaint.info@financialombudsman.org.uk
• The FOS website is financial-ombudsman.org.uk

Alternatively, you may log your complaint to the Financial Ombudsman Service through the European Commission’s online dispute resolution platform at http://ec.europa.eu/consumers/odr. If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.