Last updated April 2023
These are the terms of supply for services available on our website (“Website”) and on our mobile applications (“Applications”). The Website and Applications (together referred to as the “Site”) are operated by or on behalf of Fairscore Ltd (Updraft, we, us and our). We are a limited company, registered in England. Our registered company number is 10868865 and our registered office is at 20-22 Wenlock Road, London, N1 7GU.
Your use of any of the services offered on the Site (the “Services”) is subject to these terms and by signing up for or using any Service you agree to be bound by them. You should print a copy of these terms for future reference. Use of your personal information submitted to us as part of the provision of the Services is governed by our Privacy notice and Cookies Policy.
To use any of the Services, you must first register to set up an account with us by completing the account registration form available on the Site. You only need to register once. To register, you must be at least 18 years of age and be a resident of the UK.
Please note that additional eligibility criteria may apply to a particular Service, where indicated on the Site. It is your responsibility to ensure you satisfy all of the minimum eligibility criteria set out above before choosing to register with us. By doing so, you confirm to us that you do meet all of the minimum eligibility criteria.
To register, you must provide us with accurate, complete and up-to-date contact information, including email address and mobile telephone number. You are responsible for the information you provide to us.
You must promptly update your Updraft account in the event of any changes to information you have provided.
Registration is subject to approval by us in all cases, and we reserve the right, in our sole and absolute discretion, to decline any application for registration, without giving a reason. If we approve your registration, you will receive a notification from us. We may be required by law to carry out checks (including checks with credit reference agencies) for the purposes of confirming your identity.
Upon registration for an account with us, you will be asked to create a username and personalised security credentials to access your account. You must take all reasonable precautions to keep your username and personalised security credentials confidential and secure at all times and use it only to access and use your Updraft account and not for any other purpose. For example, you should not write down your personalised security credentials and you must take care that nobody sees (or overhears) you when using them. You are the only authorised user of your account and, accordingly, you must not disclose your username or personalised security credentials to anyone else. You are responsible for all activities that occur using your username and personalised security credentials and you must contact us immediately if you discover or suspect any unauthorised use of your Updraft account or error in the operation of your username and/or personalised security credentials (see Contact us and complaints). If you discover or suspect any unauthorised use of a payment or financial account linked to your Updraft account, you should immediately notify the provider of that account. We may, from time to time, with or without prior notice, temporarily suspend the operation of any Service if we believe there has been unauthorised access to your Updraft account or we suspect it is being used to gain unauthorised access to any payment or financial account linked to the Services.
When you register with us, you’re authorising us to ask credit reference agencies, such as TransUnion, for your credit data and authorising them to provide this to us, so we can show it to you securely. This includes information like your credit score, credit report and data related to them, such as credit providers, county court judgements and reasons for changes to your score or report. When we ask TransUnion for this data, it’s called a “limited subject access request” and is made under article 15 of the General Data Protection Regulation. TransUnion may also provide us with credit data when there are changes to your credit score or credit report.
“TransUnion” is TransUnion International UK Limited, a credit reference agency authorised and regulated by the Financial Conduct Authority (reference number 737740). Transunion is registered in England and Wales (company number 3961870). Registered office: One Park Lane, Leeds, West Yorkshire, LS3 1EP.
The Services are described more fully on the Site. We will provide the Services with reasonable care and skill. Our services include the following :
We are authorised by the UK Financial Conduct Authority (Firm Reference Number: 810923 ). Any additional terms related to these services will be shown to you in our applications before you enrol.
We partner with TrueLayer and act as their agent for the provision of account information services. In using TrueLayer’s Account Information Services you agree that TrueLayer may process, aggregate or analyse information from one or more Linked Account in order to provide you with the following Services:
By agreeing to these Terms of Service, you also agree to TrueLayer’s end user terms which are available here; https://truelayer.com/enduser_tos/. The Terms of Service set out the terms on which you agree to Truelayer accessing information on your payment accounts . Truelayer is subject to UK and EU data protection laws and is required to treat your data in accordance with those laws. You can find Truelayer’s Privacy Policy here.
Truelayer is authorised by the Financial Conduct Authority in the UK under the Payment Services Regulations 2017 to provide account information services and payment initiation services (Firm Reference Number: 793171 ).
When you register with us for this service, you’re authorising us to ask credit reference agency Transunion for your credit data and authorising Transunion to provide this information to us. This includes information like your credit score, credit report and data related to them, such as credit providers, county court judgements (‘CCJs’) and reasons for changes to your score or report.
When we check whether TransUnion is able to provide you with a credit report and when we retrieve your credit report and credit score from TransUnion, we are making a subject access request under Article 15 of the GDPR to TransUnion, on your behalf.
To do this, we share some of your personal details with the credit reference agency Transunion, such as your name, date of birth and address. There’s more information on this in our Privacy Policy.
You will need to successfully pass an authentication process before we can show you your credit report and credit score. The authentication process is designed and operated by TransUnion, not by Updraft.
You may not successfully pass authentication by Transunion if they are unable to match your personal information to the credit reports or if they do not hold enough information on you to generate a credit report.
We also will continue to provide regular updates to your credit information and you can see updates within the app. We may summarise the credit information, change how it’s presented to you or add other information alongside it e.g. from the Account Information that you have shared with us.
TransUnion may also provide us with credit information when there are changes to your credit score or credit report. We will continue to rely on your authorisation for the credit information until you withdraw this permission. You can cancel the credit information service from within the mobile application or through the in-app chat.
When we make requests from TransUnion for your credit information, this may leave one or more ‘soft searches’ on your credit file. Soft searches are visible to you, us, and TransUnion, but they’re not visible to lenders or organisations carrying out a hard search when deciding whether to offer you credit, and they don’t affect your credit score.
It is important to us that the information we provide to you from TransUnion is as accurate as possible and that they use reasonable efforts, and act in accordance with regulatory requirements, to make sure it’s accurate. However, we can not guarantee that it’s completely accurate all the time. Also, as you will see, some of this information comes from other businesses and sources, such as the electoral register. Neither TransUnion, nor any other third parties used to provide the Services have any control over the content of such information and aren’t responsible if it turns out to be inaccurate. However, if you notice a mistake on your credit report or think that something might not be accurate, you need to raise a dispute with TransUnion as they provide us with your credit data. You can create a dispute within the relevant section in our app at any time.
The credit information provided to you is provided for your education, guidance and information only and cannot be used for commercial use or on behalf of any third party. A good credit score does not mean that a lender, credit card company or other provider of financial services products will accept your application, and they have their own acceptance criteria. Also, a credit score does not take into consideration affordability issues which are also considered by financial services/credit providers;
TransUnion is TransUnion International UK Limited, a credit reference agency authorised and regulated by the FCA under number 737740. Their registered office is at One Park Lane, Leeds, West Yorkshire, LS3 1EP.
When we refer in these terms, to “in writing”, this will include e-mail and instant messaging. You may contact us:
writing to us at “Fairscore Ltd”, 5 Merchant Square, London, UK W2 1AY
For complaints related to the provision of account information services, you can contact TrueLayer directly by emailing: agents@truelayer.zendesk.com.
Should you wish to raise a complaint in relation to the service with your ASPSP or your Provider, please refer to the complaints policy of your ASPSP and/ or Provider.
If we’re unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:
The FOS website is financial-ombudsman.org.uk
Alternatively, you may log your complaint to the Financial Ombudsman Service through the European Commission’s online dispute resolution platform at http://ec.europa.eu/consumers/odr.
If you do not take up your complaint with us first, you will not be entitled to refer it to the Financial Ombudsman Service.
If your mobile device is lost or stolen or if you suspect someone has gained unauthorised access to your username or password, you must contact us immediately at support@updraft.com.
In order to take any action, you will need to provide certain account information used to setup the account so we can verify your identity.
You can cancel the Service at anytime via our site or through the mobile app via the in-app chat.
We can cancel our provision of the Service to you if:
If you have cancelled any of your Personal Accounts or transferred a Personal Account to another bank, you must inform us as soon as reasonably possible via our mobile application